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Contacts

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Have a Question?
Contact us!

For any inquiries, please note our customer service hours are from 9 AM to 5 PM Beijing Time, Monday to Friday. During these hours, you can reach us instantly via WhatsApp for immediate assistance.

Outside of business hours, kindly leave a message about your question, we will respond within one business day.

Please check our [FAQ section] before submitting to avoid duplicate questions.

If you are looking for specific products to source from China with good quality and competitive prices, feel free to ask us.

Follow our social media for more product information, knowledge updates, jewelry tutorials…

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Popular Questions

We typically ship orders within 3-5 business days. Please note that customized and bulk orders may require additional processing time, and we will notify you via email if there are any delays. Delivery usually takes 15-30 days, depending on the destination country.

Our customer service team is available from 9 AM to 6 PM Beijing Time, Monday to Friday. We respond to all inquiries within one business day, and you can check our responses in your account dashboard.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal.

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to monitor your package’s journey.

If your package has not arrived within 60 days of shipment due to customs delays or lost packages, we will issue a full refund. We also provide full refunds for items that are damaged or incorrect due to our error.

Customers are responsible for any customs duties, taxes, or fees imposed by their country’s import regulations. These charges are not included in our product prices or shipping fees. You can see the taxes when checking out.